Your Trusted Local Property Concierge

All keys are held in a secure, insured key safe at our offices. Each property is assigned a unique reference code — we never label keys with addresses. Access is strictly controlled and logged.

Yes. Our Gold and Platinum plans include emergency attendance support. We can respond to alarm activations, burst pipes, storm damage and other urgent situations, coordinating with contractors and emergency services as needed.

Absolutely. We maintain a trusted network of local tradespeople across Sussex. We can arrange access, oversee work, and report back to you with photographic updates.

Vacant property oversight is one of our core services. Regular inspections help satisfy insurance requirements, deter issues, and ensure the property remains in good condition throughout any vacant period.

Yes. All inspection plans include condition reporting. Our Gold and Platinum tiers include detailed photographic reports so you can see the state of your property without visiting.

Perfectly. Many holiday let owners use our concierge service for the periods between guest bookings, ensuring the property is monitored and maintained to the highest standard year-round.

Yes. We provide practical support including contractor coordination, regular check-ins, and helping ensure the property remains safe, secure and well-maintained.

This is one of the most common reasons clients engage our concierge service. We act as your trusted local representative, handling everything from inspections and key access to emergency response and maintenance coordination.